Refund policy

Returns We accept returns only on items shipped within the United States that are received damaged in transit. We take great care in packing up all shipped items to prevent damage while they travel to you, but postal carriers don't always take the same care. If you received an item that is damaged, return it to us for a full refund or exchange. You must return the damaged item, and any return shipping costs will be at your expense. We will not issue a refund or exchange without the item(s) return. All other sales are final. No returns or refunds. Refunds or exchanges Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. or a replacement item will be shipped out to you. Refunds will be LESS any electronic processing fees imposed by PayPal, Amazon or any other payment processing service used. Late or missing refunds If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at store @ tomrichmond.com. Shipping To return your product, you should mail your product to: 3421 East Burnsville Parkway Burnsville, MN United States 55337-3464 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.